What Our Customers Are Saying... |
Overall Rating:  See Full Review
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| The cost of shipping overnight was extreme, however I understand this is a set price made by a 3rd party. Granted, if you guarantee for overnight delivery, then I expect just that. It never made it to my boss' mother-in-law by her birthday, even though it was ordered by the shipping deadline given. When asked about some type of renumeration for this mishap, only the cost of shipping was reimbursed. There should have been a more substantial compensation given (discount or free item) to show your regret for not delivering your product as promised. I've ordered from many online vendors before and if they guarantee overnight delivery, that's what I've gotten. Further, if it weren't for my bringing this to your attention, I doubt you would even have offered an apology or even reimbursed the cost of shipping. I am not a satisfied customer and will definitely do business elsewhere, no matter how nice the product may be. On-time service and vendor follow-up speaks volumes! |
| Jane - Jul 31, 2010 |
| Customer purchased: Classic Floral Cookie Box | | Also see Product Reviews for Classic Floral Cookie Box |
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